A mistake in customer services can really mess things up for your company. Practically any business specialist will tell you that. And they are right. A simple misunderstanding between you and the client, your wrong reaction to his angry complaint or over promise and under delivery may have a downward spiral effect on your company. [...]
Grow Your Business by Getting Closer to Your Existing Customers
11/30/2010 By
I bet you all know the new clients rule. You know; the one that says that it takes couple more times more to win a new client than to get a reorder. Statistics for that usually range between 6 to 8 times more, and that’s some cost, don’t you think? Most companies, especially at the [...]
What is The Value of Your Customers?
11/23/2010 By
You have to value your clients, naturally and practically anyone in business knows and understands this rule. What’s little known though, especially amongst startups is that your clients also present a value to your company. In other words, you should do your best to retain customers but you also should primarily focus on those that [...]
5 Tips to Keep Your Customers Coming Back
10/07/2010 By
It takes a lot more time, effort and money to win new client than to get a reorder, it’s a known fact. Yet most small businesses focus their strength into winning new accounts rather than keeping the existing ones. In some ways, I can understand that, every business needs new clients and not only for [...]
4 Surefire Ways to Make More Sales
09/10/2010 By
You have probably heard me many times saying that sales is one of the most crucial aspects of a small business operation and every company should look into ways to make more sales. You can do as much marketing as you can or have the resources for, promote your business using every medium possible but [...]